Zombies at the call center!

Ever call your utility, computer help center, insurance carrier or other vendor/suppler only to be forced through an endless series of filters when all you really want is a live, human voice on the other end of the line? Recently tried to contact a government agency, the first message I received: “your call is very important to us please stay on the line, your expected wait time is sixty minutes” followed by foul music interspersed with instructions on how I get answers to my questions on their equally inane website. GRRRRR!